Bresglasn Refund and Return Policy

Effective Date: January 8, 2025

At Bresglasn, we want you to be completely satisfied with your purchase. If, for any reason, you are not fully happy with your product, we offer a straightforward and hassle-free return and refund policy. Please take a moment to review our Refund and Return Policy below.

1. General Return Policy

You can return most products purchased from Bresglasn within 30 days of receiving your order. If you are not satisfied with your purchase, you may return the product for a full refund, exchange, or store credit, subject to the following terms:

  • The product must be unused, in its original condition, and in the original packaging.
  • The product must be returned within 30 days from the date of delivery.
  • The product must be purchased directly from www.bresglasn.com.
  • Shipping fees are non-refundable, unless the product is defective or there was an error on our part.

2. Non-returnable Items

The following items are not eligible for return unless they are defective or damaged upon arrival:

  • Gift cards
  • Downloadable software or digital content
  • Personal care items (such as mouthguards or protective gear that has been used)
  • Clearance or final sale items

3. How to Return a Product

If you wish to return a product, please follow these simple steps:

  1. Contact our Customer Service Team: Reach out to our customer service team by emailing us at info@bresglasn.com or calling us at (248) 437-2272. Provide your order number, product details, and reason for return. Our team will provide you with a return authorization number and return instructions.

  2. Prepare the Return Package: Securely package the item in its original packaging, including all accessories, tags, and documentation. Ensure the product is in new and unused condition to avoid any deductions from your refund.

  3. Ship the Product: After receiving return instructions, send the product back to us. The customer is responsible for the cost of return shipping, unless the return is due to a defect or mistake on our part. We recommend using a trackable shipping service to ensure the product arrives safely.

  4. Return Processing: Once your return is received and inspected, we will process your refund or exchange within 7 business days. You will receive a confirmation email when your return has been processed.

4. Refund Policy

Once your return has been approved, you will be issued a refund for the purchase price of the item(s) returned. Please note:

  • Refunds will be credited to your original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
  • The refund may take 3–5 business days to appear in your account, depending on your payment provider.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, we suggest returning the item for a refund and placing a new order through our website. Exchanges can only be processed if the product is in stock.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@bresglasn.com or call (248) 437-2272. We will arrange for a replacement or refund at no additional cost to you, and we will also cover the return shipping.

Please ensure you have the following information when contacting us:

  • Order number
  • Description of the damage or defect
  • Photographs of the damaged or defective item (if applicable)

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please first check your bank or credit card provider, as it may take additional time for the refund to appear. If you still have not received your refund, please contact our customer service team at info@bresglasn.com.

8. Customer Service Contact Information

If you have any questions about our Refund and Return Policy, or need assistance with a return, please contact our customer service team:

Bresglasn is dedicated to providing our customers with the best shopping experience possible. We value your business and strive to ensure that every product meets your expectations. Thank you for choosing Bresglasn!